7 Deftly Sins

It stands to reason that if the Medieval Church decided that there were seven sins that people found so compelling and distracting from their spiritual journey, then these must be very powerful human motivators. They were seen as barriers which would limit self and societal improvement.  These seem an ideal candidate for a rethink.  Like any set of rules they …

Exactly what it says on the tin…?

There is a great TV ad for Ronseal Woodcare products which has the strap line ‘does exactly what it says on the tin’.  If only that were true of all the products and services we buy.  How often do we fail to get the delivery we were expecting, when we were expecting it and to the standard we wanted?  There …

A New Tent?

I had one of those Antics moments in March 2008 when Terminal 5 (T5), the £4.3 billion new terminal at Heathrow Airport, was opened. Heralded as a brilliant technological project it quickly turned into a passenger nightmare with the simple addition of people. Much of this ambitious project’s time was spent on getting the technology and the building right and …

Taking a risk…

I’d like to thank my good friend Mike Rix for the following brilliant historical example.  It shows the best of Paradigmeering from the English Army, especially since the risks associated with failure were so high.  On the flip side the French brilliantly demonstrated the antithesis of Paradigmeering and suffered the consequences. In 1346 the English led by Edward III were …

Why are the antics?

Interesting ideas come from unlikely sources.  Like an exploding shed. Some people will never ‘get’ our ‘Antics series’ of blogs.    Rikyu, the most celebrated Japanese Tea Master ( there you go) was said to have chosen the art to be appreciated at his tea ceremonies such that only one in a thousand would truly understand it.  While I could …

Getting to the next level

If I come across another Good to Great programme I think I’m going to scream.  It seems that every Chief Executive has read Jim Collins’ ‘Good to Great’, some may have even read ‘Built to Last’ and now they are leading the way.  If only they were.  The problem is that many of these organisations are not very good before …

Customer Experience – What it isn’t!

It isn’t PR hype. A colleague of mind recently bought a car from a company which has proudly proclaimed in all its advertising and PR that they are better than all the rest because of the experience they give their customers.  Highly laudable until she actually experienced what they perceived was great customer experience.  So many organisations make these extravagant …

Make that change…

I have the great privilege of visiting many different organisations during the course of my work.  They all have one thing in common regardless of whether they are in the public or private sector, large or small, great or striving, front line or leadership.  There is not a meeting that passes which doesn’t mention the word ‘change’.  It is their …

The Birth of a Paradigmeer

Have you noticed that every so often you need a word to describe something and every word you try isn’t quite right? You need a word that is somewhere in between those other words. At which point you can give in and use something that you feel is unsatisfactory… or do something different. I wanted a word which would describe …