The power of a different perspective

  When people tell you they want to take their organisation to ‘the next level’ I can’t help but admire them, especially when you hear all the issues that need to be overcome in order to even start to get there.  Then again, it’s easy for me, I’m not involved with the day to day hurly burly of their organisational …

A close shave?

I’m continually amazed by the number of people I meet who are oblivious to their experiences as a customer. In training sessions I often ask people to recall situations when they have had a great customer experience and the number who can’t think of one is incredible. Is it that they have never had a great experience or maybe they …

What are the rules?

Rules are principles or conditions that customarily govern behaviour.   By definition they are constraining, allowing only a limited range of activity.  This means that even through innovation and creativity there is only a certain amount of improvement that is possible?  For example: F1.  The motor racing rules are deliberately designed to keep improvement within limits to make the racing safe …

Get on yer bike…

‘Cometh the hour, cometh the man’ is a proverb that gives us another set of Paradigmeers.  Here are a group of people who changed the rules and as a result, the outcome in response to a particular situation. The GB Cycle Team at the Beijing Olympics provides us with an excellent example of this genre of Paradigmeer. With a few …

The Waiting Game

The Friday Blog is an eclectic mix of interesting ideas with no particular theme and is intended as a bit of fun. Waiters (a cover all descriptor for anyone serving table at a restaurant).  The concept that waiters should not be noticed takes away one of the best parts of any dining experience.  I have to confess at this point …

The power from getting started

How often do we want to achieve more but as soon as we realise this is what we want we become stuck in inertia.  Getting started is the hardest thing to overcome. To get to the next level of attainment we need to harness the power from getting started. For some reason on a visit to Canada I found myself …

I don’t want to flash my pants!

Once organisations have discovered that delivering what their customer has ordered is the first step towards giving them a great experience, then they are ready to take the next step.  At this point they usually ask what further services can be offered to potential customers to differentiate themselves from their competitors; which quickly becomes a list of features and benefits. …

Welcome to the shadow side

Hooray! Whoopee-do! Hosanna! Gadzooks! …and other such excited exclamations are rarely heard when it is suggested that we ought to make a change.  More usually, we experience the cautious agreement that something should be done.  There will be many people nodding their heads in approval while their eyes tell you a very different story.  At this point the ‘shadow-side’ becomes …

Free energy for all – Nikola Tesla

 There are few people who have changed the world to such an extent and yet have become confined to relative obscurity than Tesla.  You would not be reading this had Tesla not invented alternating current (AC) as a means of producing and distributing electricity.  He quite literally has powered the world for over a century. Born in Serbia in 1856, …

Nothing like a good metaphor…

I just love writing a blog! Nothing exists before you start; there is an empty hole in cyber space which is just about to be filled with thoughts in the form of words or images.  Before you start there is a void which appears somewhere between your ears.  Here is complete and utter stillness with no thoughts or self talk, a …