Good Morning Friendliness Index

I developed this set of indicators as a way of testing how willing people were to engage with others around their workplace.  It all started when I was asked how a group of enthused customer friendly people might get their colleagues to engage more.  They grumbled that most of the people in their large open plan office came to work, …

Microeconomic view of moving to the next level

When we consider an issue from a different perspective it can sometimes enable new insights.  This blog site is about uncovering opportunities to create a better outcome; to breakthrough to the next level. Microeconomics is a strand of economics which examines the decision making of individuals and firms as small units and what determines their purchasing decisions and their willingness …

A good read

A colleague hard at work on a proposal turned to me for assistance.  ‘What does the H stand for in H2O?’  The look in their eye suggested this was a serious question.  It turned out they had a really good degree, plenty of high grade A levels and 10 GCSEs including a B in Chemistry.  When I asked how it …

The Power of Food

If we want to transform our organisation and perform at the next level we need to examine all avenues.  The power of food is worthy of investigation.  As we move towards more austere times any action needs to be justified.  It might be a nice idea to have free fruit or an assortment of tea and coffee available for your …

The Power of DIY

We come across so many leadership teams that want their people to take more responsibility for their actions.  In order to achieve more as an organisation, to get to the next level, they have realised that everyone needs to be engaged, involved and taking a personal responsibility.  Sound familiar? When we break this down it raises some interesting points. There …

5 ways to upset your customer

I’m not suggesting you create a charter which expects employees to deliberately upset customers.  I’ve come across many people who are masters at this without any encouragement or intervention.  There are even some restaurants that have made rude uncaring waiters their unique selling point which attracts diners eager for the ultimately bad experience. This is simply a technique which helps organisations …

Next Level: The past informs the future

In 1916, Henry Ford in an interview with the Chicago Tribune said that ‘History is more or less bunk.  It’s tradition.  We don’t want tradition.  We want to live in the present and the only history that is worth a tinker’s dam is the history we made today.’ Students of history learn about cause and effect.  Although Ford had the …

The Communication Spectrum

How do you want to be communicated with?  What is your preference?  What about your colleagues?  Have you ever asked them what they prefer?  Or your customers?  The point is that we are all different, and communication is very important to us.  In fact it is rare to go into any organisation and ask people what really needs to be …

The power of a different perspective

  When people tell you they want to take their organisation to ‘the next level’ I can’t help but admire them, especially when you hear all the issues that need to be overcome in order to even start to get there.  Then again, it’s easy for me, I’m not involved with the day to day hurly burly of their organisational …

The power from getting started

How often do we want to achieve more but as soon as we realise this is what we want we become stuck in inertia.  Getting started is the hardest thing to overcome. To get to the next level of attainment we need to harness the power from getting started. For some reason on a visit to Canada I found myself …