New Tent, New Circus – Achieving More for Less

Firstly a little homework; you may want to read our initial article entitled ‘New Tent, Same Circus’before embarking upon the following flight of fancy! We often refer to organisations shifting to the next level from the assumption that they will maintain their current level of resources to achieve more.  As we move into a new era it seems that the …

Flipped Thinking: Part 2

I’m currently embroiled in a British Triathlon Level 2 Coaching qualification.  My spare time is consumed with cycling, swimming and running sessions; not to mention the coursework and preparing for an exam. Setting aside the desire to become ‘qualified’, the process is a great example of ‘flipped learning’. ‘Flipped learning’ is where the learner is significantly predisposed to the subject …

100

In 1923, a reporter from the New York Times asked George Mallory why he wanted to climb Mount Everest.  His reply became seared into mountaineering history and will resonate with climbers forever.  He simply retorted; ‘Because it’s there’. There is something magical about starting a challenge.   Whether it is a personal challenge, in your business, or within your marketplace, the …

Why Change?

If I hear yet another speaker quote Albert Einstein’s definition of insanity as ‘doing the same thing over and over again and expecting different results’, I shall scream.  Not because it’s a statement I disagree with, more because it is used ‘over and over again’.   Interestingly Einstein assumed that the Universe was static!  The Expansion Paradigm developed by Edwin Hubble …

Frontiers of Customer Experience – Part 3

The 3rd and final opportunity presents a far greater challenge. Once we have taken responsibility for the whole customer experience and educated our customers as to how they might benefit from the full potential of our service, we move into an area over which we might at first seem to be powerless. How can we get our customers to be …

Follow the Leader (The ‘Sir Alex’ Method)

The football season is well underway and it won’t be long before some teams are failing to match the dreams of their fans and owners. As is the tradition at these times when your  team is doing badly, they have had some poor results and your expectations of Premier League success are fading fast, it’s the manager’s head that is …

Flip Thinking: Part 1

Are you not curious?  Turn over a stone in a stream to find if there is anything beneath.  Want a back stage pass to see what the performers are really like? Stand on the footplate of a steam engine to get the drivers view. Flip.  Look at something from a different perspective.  From the outside – in and suddenly you …

That Brilliant Conference

What makes a Conference brilliant?  I’ve lost count of the number of Conferences I’ve attended.  Very few as a delegate I have to admit, most have been as a presenter or organiser which gives a different perspective on the event. For whatever reason I am there, I always stay for the whole event, even though some of these worlds have …

Wassail!

Our season’s greeting, here’s to your good health. It’s actually a bit early for traditional wassailing which usually happens in orchards around the country, on 12th night. Seeing as this could be 5th January or 17th January depending on which calendar you are currently using I thought l’d usurp the sentiment and adopt it as our Christmas greeting. There you …

Things that make you go Wow or Whoa: Part 1

Let’s forget the ‘ow!’, ‘oooh!’ ‘and ‘nooo!’ because it’s always quite obvious what is causing you to make these exclamations. They are usually a sign that whatever it was has disappointed in some way is causing you mental anguish or physical pain.  More interesting to those of us who are fascinated by how we might get to the next level …