Lessons from the Tour de France

On 29th June 2013 the Tour de France set off on its 100th edition.  There is no doubt that this is one of the greatest sporting events of the year and undoubtedly one of the hardest. How the cycling teams prepare for the Tour gives us insights that we can utilise to achieve extraordinary performance in our teams.  The Tour de France …

Crazy will do

Transcript from an advert for Apple about 2o years ago. Here’s to the crazy ones The misfits. The rebels. The troublemakers. The round pegs in the square holes. The ones who see things differently. They’re not fond of rules. And they have no respect for the status quo. You can praise them, disagree with them, quote them, disbelieve them, glorify …

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Virtual Possibilities

Virtual Possibilities I have long harboured a desire to become virtual and I don’t mean become an avatar (I did that at the BT TalkZone in the Millenium Dome at the turn of the century and I ended up looking like ET).  What interests me is the ability to do training, coaching, focus groups and the like, conveniently, cheaply and …

Three R’s and a T

What role does good education play in great customer service?  The tools for learning, the so called 3Rs of reading, writing and arithmetic, are cornerstones of education systems across the globe.  Tried, tested and mastered by most young people, each of course plays an important role in any customer interaction.  But where is the T? On a recent visit to …

Banksy – An Artist in Radical Change

I have a fascination with people, situations, products and historical events which have changed the way we live.  Let’s be a bit controversial today. “The greatest crimes in the world are not committed by people breaking the rules but by people following the rules. It’s people who follow orders that drop bombs and massacre villages” – Banksy Banksy is a …

New Tent, New Circus – Achieving More for Less

Firstly a little homework; you may want to read our initial article entitled ‘New Tent, Same Circus’before embarking upon the following flight of fancy! We often refer to organisations shifting to the next level from the assumption that they will maintain their current level of resources to achieve more.  As we move into a new era it seems that the …

Flipped Thinking: Part 2

I’m currently embroiled in a British Triathlon Level 2 Coaching qualification.  My spare time is consumed with cycling, swimming and running sessions; not to mention the coursework and preparing for an exam. Setting aside the desire to become ‘qualified’, the process is a great example of ‘flipped learning’. ‘Flipped learning’ is where the learner is significantly predisposed to the subject …

The ‘Bezzie Mate’ Test

How often do we try to show our smartness by making simple ideas complex, when we really need is to make complex behavioural processes simple?  When we interact with a customer this can be a hugely complicated process.  Just try stepping into a role that you have never experienced before to understand the sheer terror of trying to ‘get it …

100

In 1923, a reporter from the New York Times asked George Mallory why he wanted to climb Mount Everest.  His reply became seared into mountaineering history and will resonate with climbers forever.  He simply retorted; ‘Because it’s there’. There is something magical about starting a challenge.   Whether it is a personal challenge, in your business, or within your marketplace, the …